What does everyone have in common besides being human? I know it’s hard to think about something else we all are together collectively, but that would be a “Customer”. We all have experience in the real world and we all know what it feels like to need help or assistance when we can’t find what we need or when something just doesn’t work.

How do you treat your customers? Do you treat them in the same manner that you are treated in or do you try to make your customer’s experience better than your own? What does a customer really want? ” Help” and do we actually really give it to them or do we just give the usual “Well I’m doing the best I can”, “There’s a lot of other people in front of you”, “Well our policy says”, and ” I’ll get back to you on that”.

Are you actually giving your customers and clients everything they need? Are you sure they are loyal and will stick with you till the end or are you just placating them and stringing them along because that’s the easy human way? Believe it or not we are all the same and I can see right through you if your lying to me and just trying to make a buck from me.

Now a days customers are more clever, smarter, price conscious, and believe me they check with all your competitors because of the poor service they have been dealt in the past. They are also more demanding, less forgiving, and harder to satisfy.

The online networks are now calling it customer love, customer support, customer help and not so much customer service anymore because what we want is help not a service. Wouldn’t we all feel better about offering help instead of service? I love to help people it makes me feel good, but if I think I have to preform a service that’s different.

We want people to feel good about us and speak about the great help we were to them. Word of mouth is the best advertisement there is and just for the record the cost of fixing a problem, making amends or making something right will make a memorable impression by giving something unexpected to your customer, like a discount or free gift and it’s always better than having an upset and angry customer that has a negative story to tell about you that will be repeated for years.

We want our customers to keep coming back, we want loyal customers that trust us and our expert opinions. When I worked in food service I would never tell anybody that all the food was good. I always told them my own opinion or what someone else thought of something or I would give them a sample before they decided because I wanted them to be happy.

When I worked in the salon I did the same with any hair service I did, I would tell them the damage a perm or any chemical service would do to their hair and if they proceeded it was on them, but I gave it my all to let them know what the outcome would be. People appreciate not being lied to or rude people treating them with disrespect. If we treat others the way we would like to be treated it would be a great world.